Return & Refund Policy

At Bits and Bobs, customer satisfaction is important to us. We aim to make every shopping experience simple and enjoyable.

Returns

We offer a 30-day return policy. Customers can return eligible products within 30 days of receiving their order.

If you're not satisfied with your purchase, please contact our customer support team within 30 days of delivery to request a return.

Returns are subject to product eligibility, condition, and applicable consumer protection laws.

Return Eligibility

To be eligible for a standard return:

• The return must be requested within 30 days of receiving your order.

• The item should be unused and in its original condition.

• The product should be returned with its original packaging and accessories where reasonably possible.

• Proof of purchase or an order number may be required.

• The product must be eligible for return.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us with your order details and photographs showing the issue.

We will review your request and assist with an appropriate solution, including a replacement or refund where applicable.

Non-Returnable Items

Certain items may not be eligible for change-of-mind returns due to hygiene, safety, customization, or product-specific restrictions.

These restrictions do not affect any rights you may have under applicable consumer laws.

Refunds

Once your return has been received and reviewed, we will inform you whether your refund has been approved.

Approved refunds will be processed to the original payment method where possible. The time taken for the refund to appear may depend on your payment provider.

Return Shipping

Return shipping arrangements and costs depend on the reason for the return and applicable consumer protection laws.

For returns involving defective, damaged, or incorrect products, we will assist in resolving the issue in accordance with applicable legal requirements.

Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

Cancellation requests cannot always be accommodated once an order has been processed or dispatched.

Need Help?

For questions about returns, refunds, or cancellations, please contact our team through the Contact Us page.

Thank you for shopping with Bits and Bobs!